Meet Our Team

Experienced leaders, dedicated coordinators, and support specialists working together to empower neurodivergent students across six states.

Meet the College Steps Team

Meet the founders

Aaron Rakow
Chief Executive Officer

Aaron Rakow
Chief Executive Officer

Aaron Rakow, PhD, is a clinical psychologist and co-founder of College Steps with a career-long dedication to improving educational accessibility for students living with learning and social challenges. He holds an associate professorship in Psychiatry at Georgetown University and has extensive experience in behavioral health, including key roles at the National Institute of Mental Health and Children’s National Health System.

Lauren Merritt
Chief Operating Officer

Lauren Merritt
Chief Operating Officer

Lauren Merritt, founding member, drove College Steps’ expansion from its initial singular Vermont program to a network across the Northeast and Mid-Atlantic. Recognized national leader in post-secondary education for individuals living with learning and social challenges.

Leadership Team

Bill Blum

Director of Finance

Brya Emery

Director of Admissions &
Enrollment

Taylor Bryant

Assistant Director of
Admissions

Karen Flynn

Director of Curriculum &
Instruction

Nancy Tichenor

Regional Director - NY/NJ
Metro Region

Our Support Network

Sarah Knight

Program Coordinator

Tommy Murphy

Program Manager

Saad Khan

Support Specialist

Marybeth Burtt

Instructional Coordinator

Zach Pavone

Program Coordinator

Melissa Kaban-Ortiz

Program Coordinator

Andrew Falion

Program Coordinator

Sumera Shaikh

Instructional Coordinator

Protus Ambe

Program Coordinator

Ahlam Mahdi

Support Specialist

Rob Carlucci

Program Coordinator

Shilpa Sunny

Instructional Coordinator

Karina Maria Alvarado

Support Specialist

Patty Moore

Program Coordinator

Sara Hatch

Program Coordinator

Emily Anderson

Support Specialist

Maria Coviello-Gould

Program Coordinator

What Drives Our Success

Specialized Training & Collaboration

Every team member receives specialized training in neurodivergent support, trauma-informed care, and strength-based approaches. Our coordinators collaborate across campuses to share best practices and ensure consistent, high-quality support for every student.

Culture of Empowerment

Our team culture reflects the same empowerment philosophy we bring to our work: everyone’s unique strengths matter, collaboration creates better outcomes, and potential should never be limited by differences.

Want To Meet The Team?